returns

When you buy something from us, we hope you love it. However, should you change your mind, you have 30 days to send it back to us.

If you decide to return something, please ensure that it is in perfect condition. This means clean, unworn and unwashed. 

Pre-orders

Pre-orders can be cancelled free of charge, before they are shipped, by clicking the link in your confirmation email or by emailing us.

Faulty items

A faulty item can be returned at any time. Should you receive a faulty item please contact us by email at hello@loue-studio.com stating your Order Number and the nature of the fault.

How to return:

– Drop us an email to hello@loue-studio.com and we’ll arrange a shipping label or collection for you

– Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage.

– You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

When will i receive my refund?

Your return should take a maximum of 14 days to reach us and be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.